Windows hello not working after password change. Not with the know good PIN.

Windows hello not working after password change Now, press Windows + I to open the Settings app, go to Accounts from the navigation pane, and click on Sign-in options under Account settings. This could be because your Windows profile is corrupted, try following these steps: Go to safe mode with networking to sign in with your Microsoft account password then try resetting your PIN or changing to a local account: After startup or a restart, you cannot use facial recognition for domain logon even when the fingerprint, password, and PIN are working. Aug 16, 2024 · Hello, John Hendricks1. Check Your Windows Update Status. If you are experiencing the reported problem on computers that have been set up for an organization (e. The key was to remove my PIN which removed the fingerprint scan info before changing the password. Active Directory, Intune), but you don't want to use Windows Hello for Business, proceed to enable the "Turn on Mar 10, 2023 · In some cases, Windows Hello simply stops working after an update, a Windows reset, or without an apparent reason at all. Also - should note that one machine is Win11 PRO and the other is HOME. Step 9: Perform System Restore. Click Remove to delete the existing PIN. Select "Change": Click "Change", enter your existing PIN, and follow the prompts to set a new PIN. Jun 26, 2022 · I shut down the PC and the next time I try to log in, the pin needs to be reconfigured, problem being that the provided "reconfigure" button never works. Jan 27, 2021 · Yes, turning off Windows Hello has also solved the problem for me. Jan 23, 2025 · Symptom: After making a major change to your computer hardware (eg CPU change or BIOS update), you can't log in to your Windows 11/10 PC using PIN due to one of the following errors: Your PIN is no longer available due to a change in your security settings on this device, click to reset PIN. This isn’t just a Windows 11 issue, by the way. Based on the description provided, it seems that you are unable to use the Windows Hello PIN or FingerPrint Sign-in Option on the Lock screen. Jul 17, 2023 · Hi Jason, I'm Sumit, here to answer your query at the Microsoft Community. Welcome to the Microsoft community. It upgraded to Windows 24H2 automatically yesterday and now Windows Hello is disabled and stuck in a loop. Click Change beside Owner and type in Administrators and click OK. Feb 26, 2024 · Since I'm not planning on a password change again anytime soon, I just put it back to 'Password Never Expires' - next time I get the urge to change it, I'll uncheck that first and then reset it and change it back again. · Clean your machine by running a disk clean up. inf file. Apr 8, 2023 · Thanks John. However you do not need to turn off Enhanced mode. We can set up a new record after deleting the existing files. 5 years. Restart the computer, and then set up a new PIN by going Apr 30, 2024 · After completing the above steps, your old Windows Hello PIN will be removed so you can set it up again. This is my admin account and I had Windows Hello and PIN set up there as sign in options. Method 3: Utilize the Microsoft Account Online. computer after a windows update. I setup my PIN and they were working. It will not allow me to change the password - that is the main issue. Jul 12, 2024 · (Image credit: Mauro Huculak) Click the Remove button again to confirm. The fingerprint reader was working fine at first, but now it appears to not be working with windows hello. First, follow the path below: C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Locate the Ngc folder and delete it, after that restart the computer and try to reconfigure the Windows Hello input methods. When I click the link it opens a new window with those stupid rolling dots you insist on using, and then after a while a "Something went wrong" message appears. On the login screen, click the Sign-in options entry and choose the one for your login password. but my pin has numbers and letters. * * Note: If you cannot login to Windows either after changing your MS account, continue to next method. 4. To do so you must be logged as Administrator. Nov 11, 2021 · Method 2 : Install Windows Update. Fix 4: Switch to a Local Account. Jan 4, 2025 · Harassment is any behavior intended to disturb or upset a person or group of people. On the login screen there’s a virtual keyboard button that you can use to activate the on-screen keyboard. · Run a CHKDSK scan by running the CMD as an administrator. Click on Windows Start > Go to Settings > Update and Security > Check for Updates. Jul 14, 2023 · Also, the Windows Settings Sign-In options for them are all greyed out, they can't change PIN, Add finger or remove sign-in option. Oct 3, 2024 · after updating mainboard's BIOS, windows asked to update new PIN, but clicking the button "create new pin" on Windows Hello screen does nothing. b. Jan 7, 2025 · Step 2: Select the Password icon (it looks like a key). Navigate to below path and delete NGC folder . Make sure to save the - Double-click Allow user to login using biometrics and select Enabled. Select PIN (Windows Hello) > Change PIN and then follow the instructions. I'm sorry to hear that you're having trouble signing into Outlook after password change. Now, when I swipe, the fingerprint is recognized, because the login dialog reopens with the admin username filled in, and a message saying The username or password is incorrect. Aug 31, 2023 · E-mail domain has been changed and after that i am unable to login using Windows hello Pin This thread is locked. - The PRO machine is the one I had issues with. Oct 24, 2023 · [Windows 11] Inability to Use PIN, Facial, or Fingerprint Recognition (Windows Hello) After Upgrading to Windows 11 Last Update : 2023/10/24 17:51 Send to Email Copy Link Feb 28, 2023 · Righ-click the NGC folder and go to properties and click the Security tab. Jan 11, 2022 · 4. I had to reset my password using net user command as I forgot the old one while being able to access PC using windows hello. We'll need your current Windows password one last time. Hi. We use ADFS for authentication. You can vote as helpful, but you cannot reply or subscribe to this thread. g. pin box does not accept letters. Jan 2, 2025 · Yes, you can remove this, but you will need to get into your computer first. When you open the page, go to the "Help with games" section in order to find the right path to look for help. Dec 16, 2024 · I am unable to unlock my windows 11 computer after a windows update. Ensuring that Windows is up to date can remedy several bugs that might interfere. I understand that you are experiencing issues with Pin and Fingerprint not working after the update, we have not received a ton of feedback on this issue. How many times do I have to do this? I dread changing my MS password, because this happens very frequently. After a system restore, Windows Hello settings might be reset. Windows policy requires complex PINs that include special characters and letters, both upper-case and lower-case. Getting the latest driver, checking for possible updates, and adding a new fingerprint are all viable solutions that might make fingerprints work in Windows 11. After doing some digging it appears that Windows Hello has simply left the chat. If you can’t enter safe mode from the sign-in screen, refer to this tutorial for other ways to boot Windows into safe mode. Not with the know good PIN. Try again). Option 1. I have a windows 10 Pro RETAIL license. I will attach the System Information as requested, an I hope this will help you. It seems the only fix is to restart Teams - it then asks for a login. Reset Facial Recognition and/or Fingerprint Options Press Windows key + I to open Settings. Once done, you can reset the login PIN to fix the problem. I recently downgraded from windows 11 to windows 10, but had no problems before I restarted my computer in safe mode. May 11, 2020 · i have the same problem with all options unavailable. 3. Check 6 common solutions to repair Windows Hello PIN. Click on Accounts. Is my current windows password the password I use to sign my self into windows 10 my admin password because that is the only user account I have at the moment It's a password I You can use the Settings app to change your PIN. Your credentials could not be verified". Open File explorer and Navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\ 2. On the Accounts Settings prompt, select the email you want to edit, and click on Change. look for NGC folder then right click on it and select properties . Jan 13, 2025 · Click here and we’ll get you to the right game studio to help you. Dec 10, 2023 · Re-enter Password: Double-check that you're entering the new password correctly. Reset Windows Hello Biometrics: Sometimes, clearing the biometrics cache can help. Try using a different finger. Feb 24, 2025 · Sign-in options and settings are not working: Deleting the contents of the NGC folder: Open up your File Explorer and enter this URL C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft Aug 6, 2024 · Part 1. it only accepts numbers. I have rebooted from Jan 10, 2025 · Review settings to ensure that Windows Hello isn’t restricted. The option to add a finger or remove the fingerprint are greyed out and not clickable. Oct 30, 2024 · So the question here is: how to reset Windows Hello so it just accept my fingerprint again, without having to enter the admin password either at the UAC elevation prompt (so each time I need elevation) or at the login screen (to make the fingerprint work again). Gain Access to Windows and Reset Password using the 'Administrator' account. Despite its convenience, Windows Hello occasionally struggles post-update or when underlying dependencies (driver updates, BIOS changes) destabilize. I'm using a fully updated Windows 11 Pro. Apr 2, 2024 · Did you find any solution. Hello KECURL My name is Dayarys. Go to Settings > Accounts > Sign-in options. The face ID does not work, and requires a PIN. Somehow windows seems to have forgotten the password I have used for the past 2. Now the PIN login should be working again. The futuristic login technology uses biometric authentication that’s faster, more secure and easier to access your computer using fingerprint or facial recognition, with enterprise-grade security to boot. It now says Windows Hello options are not available. Note: USERNAME PASSWORD can be replaced with your desired account name and password, if you do not need a password, you can skip filling in the PASSWORD. May 18, 2022 · Having setup in a hybrid environment (AD on premises and Azure AD) user domain accounts that have a password expiration of 45 days and users can logon to the domain on client devices using Biometric logon or Windows username and PIN logon or standard… How To Fix Windows 11 Fingerprint Not Working. Method A. Jul 2, 2022 · Windows drivers are rarely enough. There are many methods to fix Windows Hello PIN not working on your PC. Find and run the Windows Hello May 6, 2024 · Hello, I have been running the same windows 10 pc for a couple years now with no issue. Mar 7, 2022 · Just after I reset my Lenovo Laptop as suggested by Autoupdate, I cannot log in to Windows 11. Jul 28, 2019 · If your PIN is not working on Windows 10, you might be able to fix the problem by using on-screen keyboard. Jul 17, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. and even if I change my pin. I ended up did a clean re-install of windows 10, it didnt work as well. Check your device's specifications in the user guide. Open File Explorer. c. TPM or Trusted Platform Module offers many security functions to your Windows computer. I had Face and PIN available. I tried resetting while in Win Safe Mode using the TPM management console; the "Reset" action was offered, but upon normal Aug 19, 2022 · Use the password sign-in option if your PIN still doesn’t work in safe mode. Either way, there are methods people have been using to resolve this problem and get Windows Hello to start working again. Once signed in, go to Settings > Update & Security > Windows Update Apr 24, 2020 · Similarly disable the other Windows Hello options if any. I can't pick PIN as a log in option at the account level. However, I'm afraid the methods did not work. I changed my password today. Go to Security tab and grant yourself Full Control then delete NGC folder 4. Use Method 1. Mar 23, 2020 · After windows 10 update. Could it be that my second computer, using the same MS account is causing this issue? It is working correctly, but uses a different PIN (which is what I want to change this computer's PIN to) Aug 30, 2024 · We have implemented Windows Hello for Business Cloud Trust. Solution 1. Screw Windows HELLO more like Windows BYE I am going to setup 2 accounts on my machine one local and one with a MS account with windows hello, just in case this shite happens again. You can do this by going to. PIN Reset from lock screen does‘t work. Threats include any threat of violence, or harm to another. Now, all windows hello features are not working anymore. Reconfigure Windows Hello. Again, you need to be signed in as administrator to perform this operation. None of the from Microsoft given support is helping. If you can't sign in using fingerprint recognition, sign in with a PIN or password instead, and then re-register your fingerprints. Right-click on it, and then select “ Start” from the list that appears. I did this to fix some screen tearing issues I had, and since restarting this has happened, I found a way to get the settings that allow me to reset, repair, restore and tried to repair and it failed, I was going to restore but Dec 6, 2024 · Editing the Windows 11 registry to enable a passwordless sign-in. I have tried the tool to reactivate my digital license, but after logging in, it says that Feb 18, 2022 · Resetting password via net user caused windows hello to stop . Mar 5, 2023 · Make your account the Administrator Account, with a Microsoft Username, and a very strong password that you write down or record in a hard method that will not be lost. To fix it - so when I click "Need Password" it actually comes up. Method 2. Mar 19, 2025 · Enter your account password to verify your identity ⑩, and then click [OK] ⑪ to remove the PIN. Aug 11, 2023 · Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens. ” Upon pressing OK then emtering the pin again, it says “Something went wrong and your Pin isnt availiable. Nov 21, 2022 · 6. Apr 10, 2022 · I have no ideas what the password is, so I used my Windows Hello Pin. When prompted to run the command successfully, enter the following command. Windows Hello in Windows 10 enables users to sign in to their device using a PIN. May 23, 2024 · net user USERNAME PASSWORD /add. Then delete the folder named NGC. Click on Windows Hello PIN. Jun 25, 2022 · Boot your Windows; Now, on the sign-in page choose your account and click on the Sign-in options; Next, click on the particular icon for your account password login. Jan 31, 2025 · Hello, Thank you for reaching out to the Microsoft Community and I'll be glad to assist you today. There are two messages 1) this option is currently unavailable. The face ID Nov 2, 2022 · Windows Hello Unavailable for Domain Managed Account but working for local account My new company-owned laptop does not have the option to sign in using Windows Hello -- Fingerprint, Pin and Facial Recognition are all unavailable. Jan 20, 2018 · Hi Troy. I changed my Microsoft Account password and assumed after a restart of my computer that my local password would update. Feb 11, 2020 · I work in IT for a company and we have seen this many times, especially on password changes. Sep 29, 2023 · Microsoft Is Removing the Windows 11 Installation Loophole That Lets You Skip Creating an Account Dec 11, 2020 · This is also why you never setup a microsoft account you setup a local non internet account and write the password down. I could only fix it by enabling windows administrator account in safe mode command prompt > create new account with administrator> back up old account > use new account from now on because old account Aug 31, 2022 · Windows Hello sometimes doesn't want to cooperate, but with these tips, you can get back into logging in with biometrics once more. Alternative login using fingerprints also fail. Sometimes somehow certain users reported they could not sign in to their devices, and encountered the message "Windows couldn't sign you in. I just want my PIN to work or be able to set a new one. Click on the Start button. I've made changes in my Group Policy Management to comply with some parameters to enable Windows Hello. Copy the following path and paste it into the File Explorer’s address bar. When I look at my OneDrive for Business, it appears to be syncing correctly. Go to Settings > Accounts 3. Here are a few things you can try to troubleshoot the problem. Accessing the Windows Hello setup screen; From the context menu that just expanded, click on the Add PIN button. net localgroup administrators USERNAME /add. If you are currently stuck on the asking of PIN, if you see "sign in options", click on it and switch to using password. Nothing. · Perform a SFC scan after a restart and restart again. C:\Windows\System32\WinBioDatabase May 22, 2020 · Hello everybody. · Remove unwanted apps or security software. ; After you complete the steps, you will only be able to sign in to your We have a corporate SharePoint Online site. We have the same Issue on all Windows 11 Devices. After a normal power off, my laptop didn`t run Windows normally and showed a blue screen saying "Your pc ran into a problem and needs to restart. It says that Windows 11 does not recognize my PIN. Every way is worth your trial. And if you decide to do the same, then you could use that same CMD command to hide the local user from your login screen, and also you can go ahead and hide the I am trying to get WHfB working -- Windows Face, Pin and fingerprint all show NOT AVAILABLE in my sign-in options. Windows Hello not working on Windows 10. Sep 27, 2022 · Note: If the vertical menu on the left is not visible by default, click on the action icon (top-left section of the Settings window). Jan 14, 2020 · With the Windows Hello fingerprint sign-in not working, you’ll need to revert to using your password or PIN to login and check for Windows Updates manually. Install Windows HelloFace. It's easy to make a typo or forget if you've used special characters or capital letters. Windows Hello works as Oct 6, 2024 · Select Windows biometric services from the left column. ; Confirm your Microsoft account password. Select Sign-in options, select the key icon, and enter your account password in the dialog box. Locate the Ngc folder and delete it. In some cases, the PC might not have synced with the new password yet. my problem is how to change the pin complexity since i only wanted a 4 digit code instead of the 6 which it now ask. Browse to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Mar 13, 2024 · and run the troubleshooter for Windows Hello or Biometric devices. Jul 18, 2024 · Under PIN (Windows Hello), click on I forgot my PIN. Click to set up you PIN again. Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters. Log in to Windows with each user's account to reset their respective Windows Hello PIN. Once you’re inside the Sign-in options menu, click on PIN (Windows Hello). I don't know why you designed Windows Hello like this. 0 (TPM 2. Note that the below steps will not work for Microsoft account if you have enabled the Only allow Windows Hello sign-in for Microsoft account on this device Windows Hello Face may not work if “Enhanced Windows Biometric Security” BIOS setting is wrong – ThinkPad X1 Carbon Gen11/X1 Yoga Gen 8/X1 Nano Gen 3 MIPI Camera model Once again after my quarterly MS password change, every time I try to save anything with one of my MS Office 365 programs, I get asked for my password. Try removing existing face recognition configuration and then set it up again. Then windows + L key to go out, and you can choose a pin to re-enter. Apr 26, 2018 · Go to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC. And then add, either a Pin, or Facial Recognition or whatever other Windows Hello method you choose as a backup. However, have you tried resetting your password by selecting "I forgot my password" and following the steps to Aug 17, 2022 · Windows Hello Pin Setup "Something Went Wrong" When I try to open my laptop I get a message that pops up and says something along the lines of "Something went wrong and your pin isn't working" and I've always had to use my phone authenticator app to log into my laptop. Follow the on-screen instructions. Follow the prompts to reset your PIN using your Microsoft account password. Open File Explorer and navigate to C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. Please see the Microsoft Community Frequently Asked Questions for more information on how you can protect your privacy. Nov 5, 2022 · - I found a couple videos saying to go into your registry, And find the file "PasswordLess" Then set value to 0. Jan 20, 2025 · Not with the known good password. I have verified the new password is working as I can access via Outlook app on my PC and I can also access via the web. We do not have access to your account. Jan 27, 2025 · net user USERNAME PASSWORD /add. Here are some troubleshooting options: 1. exe" in the open file explorer, and select "Change how Windows Installer downloads updates" > "Download updates, drivers and optional features", Select "Keep personal files and apps" after accepting the terms of the agreement, then click "Next" > "Install Jul 23, 2024 · Its seems my windows is having issues to start the camera at boot and does not seem to be a hardware issue with the camera. Oct 16, 2022 · so it only happens after my pc sleep for a long period of time, because i tried to wake up immediately after sleep, the pin still working fine. Change the PIN after logging in password. Sep 5, 2022 · In this guide, you’ll learn the steps to fix the issue that could prevent you from removing, configuring, or using a Windows Hello PIN to log in on Windows 10. Check Windows Hello Settings. 5) Modify Windows Hello Group Policy Settings A Windows Update may have made some changes to some important Group Policy settings, so you may want to check Windows Hello settings in the Group Policy Editor. Using Azure Connect to sync local account info to Azure AD/Office 365. Open File Explorer by pressing the Windows key + E. Dec 20, 2024 · I am setting up a new elitebook. Oct 25, 2022 · Hello. Yesterday, I unjoined my PC from the domain. 0 is the compatible version for Windows 11), so you may not face Windows 11 PIN not Aug 9, 2019 · Keeping in mind - I click the "Need Password" and I get a blank screen pop up, then it goes away and nothing. If Windows still does not let you change your PIN Oct 29, 2020 · What normally works are these steps to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. I still want it to have numbers and LETTERS. Outdated operating systems can lead to various issues, including problems with the PIN. Now I can't save or open Nov 15, 2024 · Right-click on Windows Biometric Service and select Start. In NGC folder delete all the files. After the command runs successfully, enter the following command. After this, check to see if you can set up Windows Hello Dec 11, 2019 · Windows Hello is a more secure way of logging into your Windows 10 device without struggling to remember your password. I locked and unlocked my PC about a dozen times. Do the same for the PIN: remove it (if possible) and set up a new one. Make it a diagnostic install by monitoring for the issue after you reinstall each app, Update, driver, settings or any modifications (which I would avoid). Note: USERNAME PASSWORD can be replaced with the account name and password you want; if you do not need a password, you will not be able to fill in PASSWORD. The first 2 I had already tried, but the second one, the only compatible hardware was apparently the one I am currently using, which does not work. But since that's the admin account and it's locked now I can't do much to fix it. Outlook is not allowing me to change the password. After Cclick on forgot pin nothing happend in lock screen… frustrating. Especially, Hello Pin is forced to be enabled during installation process and shows as recommended sign-in option in the settings. To fix Windows Hello PIN when you can’t use, change, remove, or add a PIN to your account, use these steps: Open Start. I have upgrated my mobo, cpu and ram, and after installing of new drivers, windows is NOT activated anymore. Windows 10 operating system. After the PIN is removed, you can create a new PIN as needed to log in to Windows system, or you can use other Windows Hello login methods. · Uninstall/update biometrics drivers again, restart your machine. Check the "Conditional Access" and "Windows Hello for Business" settings to make sure they align with your requirements. I found a similar post saying to disable Windows Hello. Click the [Start] icon ③ on the taskbar and then click [Settings] ④. May 1, 2020 · A secondary set of credentials for the local account bound to the Microsoft account may be static even after a password change (so the local account password is never updated). net localgroup administrators username /add. Step 6: Under PIN (Windows Hello), click on Remove to delete the existing PIN. Thank you for your feedback. I have tried every single combination of PIN I have ever had but it says it is incorrect. It also supports Windows Hello. I want to update my password locally, even if it isn't in conjunction with Feb 3, 2022 · The Ngc folder is saved in the Windows folder and is where the PIN information is stored. (Image credit: Mauro Huculak) Click the OK button. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you. I now have to type my passcode every time. Click the “Change” button Nov 21, 2024 · Errors like this highlight the delicate relationship between Windows Hello, system files, TPM, and updates. There is a message on screen that the PIN is unable and needs to be setup (even though it already was working). Click the Delete button To completely remove the PIN, enter your Microsoft Account password, Once Mar 1, 2021 · Recently after reverting to the last windows update, my pin has not been working. If you’re prompted to create a PIN again after already having one, it may be due to security updates or changes in the system. But this is missing from the registry. Choose I forgot my PIN option Jul 11, 2024 · Reset the Windows Hello PIN: Log in to the computer using the Microsoft account password, follow these steps to reset the Windows Hello PIN: a. Oct 3, 2018 · I have recently changed my password for Office365 and can no longer access email from the outlook app on my android phone. g. Dec 30, 2024 · 5. In the Settings app on your Windows device, select Accounts > Sign-in options or use the following shortcut: Sign-in options. @glasskuter - I also suspected that my TPM was fried. It is apparently gone forever unless I want to re-image my machine. Jan 1, 2023 · If you have set up a Microsoft user account or local user account, you can use it to log in with a password. I am NOT using 2 step Jan 20, 2025 · I am stuck at log in because Windows Hello demands a PIN, and it won't let me quit the prompt, which means I cannot log in and reset my PIN. Screen demanding original password change *** Personal information deleted by the moderator. Jan 12, 2024 · Requested sign-in screen (Microsoftk password) Failed password screen (Reser password) Screen requesting USB drive. Mar 23, 2022 · Hello, I'm facing an issue with sign-in options in my Windows 10 devices on my domain. Dec 8, 2023 · Here are the steps you can perform to update your password: On your Outlook application, click on the File then select Account Settings. In the Windows Hello section, ensure that your fingerprint, PIN, or facial recognition is enabled. old 7-When finished close the command prompt then click to return to the first screen 8-Click to continue to normal boot 9-Then you should be able to sign in on Windows using your password and configure your PIN again I hope this information helps. Jan 16, 2025 · net user USERNAME PASSWORD /add. One of the users said that after working from home, connected to the office VPN one day, and working from the office the other day it started working again. When this issue occurs, the computer tries to use the camera and prompts you with "Looking for you Making sure its you," and then with "Windows Hello Jul 16, 2022 · I recently updated to Windows 11. Nov 19, 2024 · Go to Settings > Update & Security > Windows Update and check for updates. After completing the above steps, reconfigure your fingerprint and PIN: Go to Settings > Accounts > Sign-in options. " Oct 31, 2024 · It looks like windows hello PIN got corrupted . Use Old Password: Try logging in with your old password. If you put in your real, known good login, it will pop a login page but remain white/blank and not load. Since you can no longer remember the password to sign in, the registry method to enable the password sign-in option may no longer be an option. Instead it told me to log in with my Microsoft password. was able to change my pin by clicking on the option and choosing remove. I'm Greg, a volunteer installation specialist and 8 year WIndows MVP here to help you. Jan 9, 2024 · Verify Windows Hello for Business settings: Ensure that the WHfB policy is correctly configured in Intune. So Sep 7, 2023 · After the download is completed, double-click the ISO file, double-click to run "setup. This is a fresh install of windows 10 with the latest updates. Steps to replicate on my PC - WIN 11: Situation 1 - Trying to change PIN: Settings - Accounts - Pin(Windows Hello) Jan 7, 2023 · Computer Configuration > Administrative Templates > Windows Components > Windows Hello for Business > Use Windows Hello for Business I guess that 'forces' a pin to be set at next logon (which was not occurring at first, but started to), but unfortunately I couldn't get that working. I have verified that caps lock is not on and the password is 100% correct. Again i must emphasize that once i can login to windows, there are no issues with the camera. After doing that, use the virtual keyboard to enter your PIN. Hi Robert. * Note: If you cannot login using your account password, login in to Windows using the Administrator account and then reset the user's password. From there remove the password inside the Password dialogue box, then type in your new password. I rejoined. when you try to sign. If you don't see the password option in the list then it's possible you have not completed the step 4 listed above (disable only Windows Hello). You must enter your old PIN in order to change to a new one Nov 7, 2024 · After changing the password, restart the computer with the password issue, and login to Windows 10, using the new password. After accessing windows with password I am still not able to configure the pin in the windows hello settings. Now I understand I should have also used the password. Click on the System Restore button. Jan 16, 2019 · This stopped working some time ago, after my admin password was reset (I had forgotten it because I never had to type it in ;-). C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft. e. Step 4: Once signed in, press Windows + I to open Settings. Ren C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\Ngc Ngc. i already tried to fix the NGC folder, it didnt work. So, it is important to know how to enable TPM 2. I loved the feature. The pin works but not facial or fingerprint recognition. Click Add a PIN and add a new PIN code for your account. The camera works perfectly on my other PC (similiar setup, windows 11, all updates up to date as well). Enable "Turn on convenience PIN sign-in" using Group Policy. Jan 9, 2025 · 1. If Windows Hello was working before a recent change or update, consider performing a system restore: Type Create a restore point in the Windows search box and open it. 2. Method 5. May 30, 2024 · 1. Feb 21, 2022 · Is it possible you have not set an initial password? Check by selecting the password option on the same account settings page and enter a new password. All devices are Hybrid Azure AD Joined, have been configured to be signed in with either PIN or password. Here's what's working so far for Fixing Windows Hello issues after Fall Creators Update: 1. Follow all the prompts, and build the machine you want. But I want to keep it. Fix Windows Hello PIN problems on Windows 10. ; Once you complete the steps, the system will default to the Dec 1, 2024 · After a system update a few weeks ago, fingerprint sign in - which is what I had been using to log in the whole time I've had this laptop - stopped working. After I changed my password, created a PIN that was then associated with the new password, and same with the fingerprint scan. If you are using a Microsoft account, you can change your PIN online. If the Windows 11 fingerprint not working issue persists even after some initial checks, it is time to move on to some real troubleshooting. I can create an alternative sign-in mode such as PIN or… Mar 31, 2024 · Since this does not solve my problem, @glasskuter is correct inplace upgrade does not work in safe mode, and safe boot is my only way past the Windows Hello barrier. *** We would like to show you a description here but the site won’t allow us. delete the temp folder within the NGC folder Now go to Settings > Accounts > Sign-in Options. Navigate to the path below. After the updates were completed it says "Your PIN is no longer available due to a change to the security settings on this device. So far, I have made RDP work by simply disabling Windows Hello Pin. When I try to reset my PIN, it is said that Windows 11 does not have utility to do so and ask permission to download it from Microsoft site. 5. 20 minutes later it stopped working. Install any pending updates and restart your computer. Run the Windows Hello Troubleshooter: This can help identify and fix issues with Windows Hello. Apr 1, 2021 · I couldn't get into Settings as the password is not working (The password is incorrect. It has not. Jan 14, 2016 · Hello essentially no longer works on the Surface Book because I changed my password. Click on Sign-in options. Therefore, don't need to feel nervous when you face this problem. About a month ago I started my pc for the day as normal and my PIN didn't work. This is by design - technically, Windows assumes signing in via any Windows Hello option is not difficult compared to entering a password. . Hello Bearwolf56, My name is Oluwatosin and I’ll be more than happy to help you with your query. If all users are using their Microsoft 365 for Business to sign into Windows, you may try to set up a password expiration policy to notify that their password will expire. Have System Restore points set so you can roll back before the change that causes this, if you isolate it. But this seems wrong, security-wise. Click On Windows Start > Settings > Click Accounts > Select Login Options > Click PIN. You can use facial recognition only to unlock the device. Dec 15, 2024 · Hello, thank you for your reply. Feb 3, 2023 · · Try to update biometrics drivers, restart your machine. Right-click on the file and click Install. Check Windows Hello for Business deployment state: Confirm that the deployment state of WHfB is properly set in Intune. Restart your PC and try to add a Windows Hello PIN again. not active until logon and thus not an always on VPN, then if their password expired or they simly have forgotton it as they donty use it oftern to logon, can they recover from that remotely or would they need to visit site. Step 5: Navigate to Accounts on the left pane, then click on Sign-in options on the right. I've seen posts about this issue in Windows 10, but the fixes aren't working for me. 1. What if my camera is working but Windows Hello isn't? Verify if your camera supports Windows Hello. Select Settings. If you have saved session settings, Edit Session Settings, otherwise click Connect, and close the Connect to <machine name> window with the X in the top right corner. Yes, once set up, Windows Hello works offline as it stores facial data locally on your device. - Click Apply > OK. Nov 30, 2021 · I recently got a Dell Inspiron with Windows 11 preloaded. Click Accounts and select Sign-In options. Apr 10, 2018 · A corrupted biometric record can also cause Windows Hello to malfunction. Under Manage how you sign in to your device, select PIN (Windows Hello). Users would expect a password change to invalidate the old credentials. " This is a user-to-user community forum. Tick the box in File Explorer View tab to Show Hidden Files. Jul 5, 2016 · Windows Support on Twitter helped me figure this out. f. It generates keys and restricts unauthorized people from accessing your device. Here's how to do it. First of all, I want to apologize for my English, is not my natural language. Jan 5, 2025 · Choose Windows Hello PIN: Under the "Manage how you sign in to your device" section, locate the "Windows Hello PIN" option. You could try a few troubleshooting steps below and see if it helps. Exit the Group policy editor and reboot the computer. Hello MickOsborne, Greetings. Otherwise, use the "reset PIN" option to set up a PIN fo Sep 3, 2023 · This issue has started 1 month ago after a Windows Update. Under that, though, I see "Set up Windows Hello to change this setting". Jun 12, 2024 · Hi Kai. Cloud Trust WHfB. Enter your Microsoft account’s password to sign in. If you are on Windows 10 Home edition, you can change the registry settings to enable PIN sign-in option for all users. I can't go to task Manager, I can't get windows prompt to work, I can't do anything at all. Click the OK button. Click Advanced. May 18, 2022 · Further if a user is working remotely (at home) and has say Fortinet client VPN and that is just a user VPN tunnel i. I have no ideas why Microsoft invents something which does NOT work at all. Common Solutions to Fix Windows 10 PIN Not Working. These biometric markers allow you to sign into Nov 11, 2021 · Hey So recently i got a bios update and i updated it after the update my windows pin stopped working and i am not even able to set a new pin even my caps lock light Mar 10, 2022 · Ever since updating to Windows 11 my PIN has not been working to log into my computer. Follow these steps to check and re-enable Windows Hello: Open Settings > Accounts > Sign-in options. Oct 28, 2019 · Next time you sign into this computer, use your Microsoft account password or Windows Hello, if you've set it up. and deleting the files inside (Note: This step requires administrative privileges and might have potential risks, so proceed with Dec 29, 2024 · Reset Windows Hello PIN for Each User. the cmd command said access denied for some reasons, so it didnt work as well. Method 3: Using Registry settings if you have Windows 10 Home installed. Sign-in to your LOCAL account with your PIN 2. d. When I go to Sign-in Options under System Settings, it basically directs me to a web page/window that deals with the Microsoft Password. It returns the message “Your credentials could not be verified. Under Windows Hello Fingerprint, select Remove (if available), then Set up. After it updated to that, it then went straight to updating the Bios. Windows Hello is also Feb 14, 2021 · See here how to reset the PIN in Windows 10 when it will not work from Settings > Accounts > Sign In Options: Open Windows File Explorer using the file folder icon on your task bar. Feel free to ask back any questions. Step 3: Enter your Microsoft account password and press Enter. Method 3 : Remove PIN and add it again. PIN Reset from setting after login with password works. C:\Windows\System32\WinBioDatabase. a. Then open Explorer and navigate to the following path. There you will find HelloFace. When the deletion is completed, restart your PC and login to Windows with your account password. For the detailed steps, you can refer to this article: Set the password expiration policy for your organization. If you can't proceed to next method. ciqhqh yjwtf kpesz qieed sai bwot plmzs kypbu mlqb klpcn bkm jzpj ttzihp ltsictp tbye